Mittens
HighDomestic Shorthair · Cat · Female · Desexed
Age 8 years · Weight 4.6 kg
38
/ 100
Health score
High risk band
40th percentile
Last visit
98days ago
14 months since full annual
Lifetime value
NZ$2,100
Mid-range by spend
Owner
James Chen
james.chen@email.com+64 21 345 6789
Email consentSMS consent
AI risk insight
Why Mittens is High
Mittens hasn’t visited in 98 days. Her FVRCP vaccine has been overdue for 31 days — a key risk factor for upper respiratory infections in shared spaces. Her spend per visit has held steady but her food repurchase cycle has lengthened by 3 weeks. Based on these signals Mittens is at high risk of lapsing entirely.
Vaccine record
1 overdue · 2 due soon
FVRCP (core)
Last given 13 months ago · overdue 31 days
FeLV
Last given 12 months ago · due in 22 days
Annual Wellness
Last given 98 days ago · due in 27 days
Financial history
Lifetime spend and product cadence
Lifetime
NZ$2,100
Avg / visit
NZ$120
Last invoice
NZ$95
98d ago
Product purchases
Royal Canin Indoor Adult
every 8 weeks · last bought 5 weeks ago
Feliway diffuser refills
every 4 weeks · last bought 7 weeks ago
Visit history
Last 6 visits · most recent first
Feb 25, 202698d agoBrief wellness check
Dr. Reynolds · Weight steady. James mentioned new job, scheduling tight. Recommended full annual.
Oct 17, 2025229d agoDental cleaning
Dr. Singh · Mild tartar removed, mouth healthy. Recommended yearly dental.
May 12, 2025387d agoAnnual wellness + FVRCP
Dr. Reynolds · All vitals normal. Vaccines updated. Bloodwork clean.
Aug 8, 2024664d agoWeight management consult
Dr. Reynolds · Up 0.3 kg from previous visit. Adjusted feeding plan, switched food line.
May 22, 2024742d agoAnnual wellness
Dr. Singh · Routine, no concerns.
Apr 14, 20231145d agoKitten vaccination series complete
Dr. Reynolds · All kitten vaccines administered. Discharged from kitten program.
Visit frequency · last 12 months
Only 2 visits in last 12 months
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Winback status
Step 1 of 3 · 15 days inEnrolled in “Lapsed patient” flow
- ✓Day 0EmailSent 15 days ago · opened
- 14Day 14SMSSent 1 day ago · delivered
- 21Day 21Email + SMSFinal attempt in 6 days
Owner communication log
Last 3 messages sent
Email15d ago · May 19, 2026
Hi James, Mittens is due for her annual wellness check + FVRCP booster. Easy to book online…
Email98d ago · Feb 25, 2026
Your receipt from Riverbank Vet — NZ$95.00 paid.
SMS99d ago · Feb 24, 2026
Hi James, just confirming Mittens’ appointment tomorrow at 10:30am.